Key skills
CommunicationPresentation Skills
About this role
Role Overview
- Deliver instructor-led and virtual training sessions on Medata bill review processes, system navigation, and client-specific guidelines
- Facilitate onboarding programs for new hires, including system training, workflows, and quality standards
- Partner with QA and Operations to identify skill gaps and develop targeted training interventions
- Update and maintain training materials, job aids, and process documentation specific to bill review operations
- Conduct refresher trainings and upskilling sessions to support performance improvement
- Monitor trainee progress through assessments, nesting support, and performance tracking
- Provide coaching and feedback to team members to improve accuracy, productivity, and compliance
- Evaluate training effectiveness using reports, audits, and performance metrics
- Support the implementation of digital learning tools and continuous process improvements
Requirements
- Bachelor’s degree is required
- At least 1 year of experience in training, learning & development, or bill review operations
- Knowledge of medical billing, coding, and/or bill review processes (preferably Medata or similar platforms)
- Strong communication and presentation skills in English
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)