The Account Executive is responsible for managing and directing the front-line relationship with clients
They are responsible for managing the relationship, performing analysis and assessment of the benefit plan
Recommending strategies, assuring superior service levels and plan effectiveness
The overall retention of the business, and upsell FBG products where appropriate.
Respond to client inquiries within 24 hours
Create and maintain a proactive interaction with clients, brokers, business partners, and vendors
Evaluate client needs and lead cross-functional teams to design, plan, configure, and implement products and services
Assist leadership team in guiding and mentoring Account Managers and Account Management Associates
Analyze and evaluate client's plan performance and seek opportunities to upsell/cross-sell FBG products and services
Build and maintain a strong understanding of product/service delivery systems and infrastructure
Schedule and lead client "delivery centered meetings," communicating progress.

Bachelor's degree or equivalent education and related experience
Five to ten years of experience in Health plan and/or payroll-cycle benefit plan administration
Extensive knowledge and experience in the group health insurance industry for fully-insured and self-funded plans and Healthcare Reform
Experienced in dealing with clients and brokers
Ability to manage multiple priorities independently and simultaneously and maintain deadlines
Self-starter capable of taking the initiative and working interdependently with other staff, team player
Extensive experience and demonstrated proficiency in all MS Office applications, including Word, Excel, Access, and PowerPoint.

Account Executive

Key skills