Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
Escalate more complex issues to the appropriate department or staff for further assistance.
Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
Maintain a professional demeanor, striving to establish a positive rapport with every customer.
Offer instructions to customers and troubleshooting assistance for websites and other systems.
Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
Document customer interactions thoroughly, recording important details and resolutions.
Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
Collaborate effectively with colleagues and contribute to a positive team environment.
Demonstrate a willingness to help and support your team members as needed.

Customer Service Experience: Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy and Listening Skills: Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges.
Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.

Customer Care Coordinator

Key skills