Analyse and manage complaints end-to-end, with expertise, empathy and neutrality
Liaise with internal teams, risk carriers and local authorities to ensure compliant, timely resolution
Identify recurring issues across our insurance programs and share clear, actionable recommendations
Provide insights on mediation best practices and help us sharpen our approach over time
Collaborate with internal teams to build frameworks that make complaint handling more consistent and efficient

Hands-on experience within the insurance industry. A legal background is a plus.
Strong analytical skills – you can spot patterns, connect the dots and flag what matters
Excellent written and verbal communication; you're clear, precise and human
A solid grasp of insurance products and how they work in practice
Someone who's curious, a strong collaborator and ready to take real ownership of their work
Someone who's has the sense of responsibility
Someone who has good prioritisation and organisational skills

A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
28 days off (8 extra days on top of the 20 legal days)
A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs

Junior Legal – Complaints & Mediation Officer, Insurance

Key skills