Call Center Associate, Bilingual Preferred

Role Overview

• Provide high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services
• Manage high volume of calls daily and prioritize any required follow-through
• Schedule appointments in Epic system according to PPM protocol
• Collect insurance information as appropriate and ensure patients are aware of estimated financial responsibility
• Provide accurate financial counseling for patients regarding their estimated cost of services
• Work as part of medical services team to meet established productivity standards

Requirements

• High school diploma or equivalent required
• One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required
• Ability to read, write, and speak English fluently required
• Ability to read, write, and speak Spanish fluently highly preferred
• Experience working in Epic is highly preferred.

Benefits

• Equal Opportunity employer
• Commitment to diversity and inclusion in the workplace
• COVID-19 Vaccination is required as part of employment