Recruitment Operations Lead – Global

Role Overview

• Own and analyze recruitment funnel performance across all markets, including conversion rates, time-to-fill, time-to-hire, source effectiveness, offer acceptance rate, pipeline coverage, and cost-per-hire.
• Identify, test, and scale the most effective candidate sourcing channels, with a primary focus on Sales hiring and local market specifics.
• Monitor hiring plan execution across local recruitment teams through standardized KPIs, dashboards, and regular reporting.
• Lead recruitment capacity planning by forecasting hiring demand, identifying risks and bottlenecks early, and ensuring recruitment capacity aligns with business growth plans.
• Track and control recruitment budgets across markets.
• Continuously optimize recruitment processes by improving funnel efficiency, standardizing hiring stages, defining SLAs with Hiring Managers, and eliminating bottlenecks.
• Develop and implement global recruitment standards, processes, and best practices while adapting them to local market requirements.
• Coordinate local recruitment teams to ensure consistent hiring practices across countries in a matrix environment.
• Partner closely with the Global CEO, Operations, Sales, Marketing, and local leaders to align hiring priorities, workforce plans, and recruitment capacity.
• Prepare regular recruitment performance reports and provide data-driven recommendations to senior leadership.

Requirements

• 5+ years of recruitment experience, including 2–3+ years in a functional or leadership role with ownership of the recruitment function, not just team management.
• Experience leading recruitment across multiple countries, regions, or large distributed organizations.
• Strong analytical skills with hands-on experience managing recruitment metrics, funnel analysis, capacity planning, and hiring forecasting.
• Proven experience in high-volume Sales recruitment, including hiring for high-turnover roles and optimizing market-specific sourcing channels.
• Experience planning and managing recruitment budgets.
• Hands-on experience in Recruitment Operations (RecOps), including designing recruitment processes, defining SLAs, and standardizing hiring workflows.
• Upper-Intermediate English (B2+) or higher.
• Skills that would be “nice to have”:
• Multimarket experience (Ukraine, Poland, Czechia, Hungary, or similar markets) with understanding of differences in sourcing channels, salary expectations, and local labor market dynamics.
• Proven ability to drive execution without direct authority, influencing outcomes through processes, metrics, and stakeholder alignment.
• Strong proficiency with ATS, dashboards, and analytics tools; high level of data literacy.
• Experience participating in or leading large-scale operational or transformation projects.
• Experience building or standardizing recruitment processes from scratch.

Benefits

• Flexible full-time. We focus on results, not hours worked: manage your own time, stay connected with the team, and meet deadlines.
• Remote, onsite, or hybrid — it’s up to you! Our modern workspace in Kyiv is fully equipped with everything you need.
• Access to all Laba Group courses for you and your family.
• Compensation for external training, sports, and mental and physical health, helping you stay balanced and prioritize your well-being.
• Unlimited vacation after 6 months of working with us. Plan according to your needs and adjust based on workload intensity because rest is essential for your health.
• We create a supportive environment where facing challenges and making mistakes isn’t scary. A place to find like-minded people and become part of a larger community. A service that truly puts the client first.
• No micromanagement or bureaucracy — only automated processes. Feel free to experiment, propose, and implement your ideas.
• We champion a proactive mindset, bold ideas, and a willingness to embrace change. Laba isn’t about going with the flow — it’s about pushing the world forward.
• We provide only up-to-date insights from market experts—knowledge that can be immediately applied in practice, transforming workflows even during the learning process. Our products are designed for decisive action in business and careers.
• A socially responsible environment: we regularly launch charity projects and fundraisers to support Ukraine and its defense forces.
• Vertical and horizontal growth: 83% of our Heads of Departments and Team Leaders have been promoted internally.
• Our recruitment process is transparent and straightforward.
• Three stages: an interview with the Recruiter → COO Global → CEO Global.
• After that, the job offer will be in your inbox.🙌
• We’re not looking for perfect candidates. We’re looking for bold and 'one of us' people. 💛
• Join the team. It’s going to be an amazing journey.