Patient Engagement Associate

Role Overview

• The Patient Partnership Associate supports the team by promoting awareness of clinical research and assists with the enrollment of patients in clinical research studies (as known as
• clinical trials)
• Candidates must demonstrate the ability to recruit clinical trial patients, as well as attend health fairs, brand the company locally, and meet enrollment goals
• Demonstrate knowledge of the Company’s clinical research studies as well as the diagnoses and medical terminology that is involved in each study
• Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted
• Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors, pharmaceutical sponsors, and all levels within the company
• Conducting outgoing recruitment calls and answers inbound calls; Goal is to complete 80-120 calls per day
• Conducting subject screening by identifying the patient’s diagnosis and exclusion factors to ensure correct placement in a study
• Review patient charts utilizing various EMR platforms, determine patient study eligibility criteria and prescreen all patients prior to appointments
• Matching potential patients’ needs to current studies, upcoming studies or log in data base for future studies
• Scheduling qualified subjects
• Responsible for the maintenance of the database which includes tracking clinical trial progress and timeliness; Reviewing screen sheets as they are forwarded to the sites and triaging participants into the appropriate studies; Maintaining the status of all subjects in the database
• Adhere to an IRB approved protocol
• Must be able to maintain confidentiality, prioritize and manage work effectively and provide exceptional customer service

Requirements

• An Associate's degree and a minimum of 1 years of experience in a healthcare setting or an equivalent combination of education and experience is required
• Clinical research or patient recruiting experience strongly preferred
• Data entry experience is preferred
• Strong proficiency in Microsoft Office programs (Outlook, Word) and Web applications
• Exceptional organizational skills, attention to detail and demonstrated human relations and effective communication skills required
• Excellent verbal and written communication skills
• Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors and external customers
• Outgoing personality and ability to engage with people a must
• Ability to effectively and efficiently handle multiple tasks simultaneously with precision and adapt to changes in responsibilities and workloads
• Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic
• Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters and other sensitive information.

Benefits

• Up to 20% of travel may be required to support the position’s responsibilities