Provide timely responses to inbound support requests with positivity and user empathy.
Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams.
Knowledge of primary business line/can support Digital at basic level.
Escalates complex or urgent issues according to documented protocols.
Takes direction from Leadership to meet team claiming standards.
Utilizes internal documentation to deliver accurate support.
Maintains detailed records of client interactions and resolutions.
Participates in team meetings and skills trainings.

One year of experience working with compliance, fundraising, and/or email tools for political campaigns, unions or nonprofits.
Used NGP8, EveryAction, VAN or VoteBuilder as part of day-to-day responsibilities.
Excellent oral and written communication skills.
Strong critical thinking, logical problem-solving ability, and a willingness to learn.
Professional phone manner and undying patience.
Proven ability to self-motivate and demonstrated work ethic.
Strong collaboration skills, with proven ability to communicate effectively, particularly with other internal teams.
Detail-oriented, great at following up and don’t let things slip through the cracks.
Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
Demonstrated history of being a team player.

EA-Support Specialist I

Key skills