Case Manager, Rare Endocrinology, Rare Tumors

Role Overview

• This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey
• Patient’s Initial and Long-term Support
• Act as the primary point of contact for case management and onboarding activities specific to the patient
• Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives
• Share Disease, Product & Program Education Materials
• Introduce Patient Community
• Communicate Benefits Investigation Results
• Coordinate Injection Training Support
• Support Patients who Restart on Treatment
• Internal Cross-Functional Collaboration (15%)
• Develop compliant and collaborative professional relationships with all relevant internal and external customers
• External Vendor Engagement and Collaboration (15%)
• Develop compliant and collaborative professional relationships will all relevant external vendor partners

Requirements

• Associates Degree, at minimum, is required
• Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience
• Working knowledge of insurance coverage and reimbursement processes
• Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
• Well-developed, effective communication and problem-solving skills

Benefits

• This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey
• Patient Support & Navigation (70%)
• Patient’s Initial and Long-term Support
• Act as the primary point of contact for case management and onboarding activities specific to the patient
• Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives
• Share Disease, Product & Program Education Materials
• Introduce Patient Community
• Communicate Benefits Investigation Results
• Coordinate Injection Training Support
• Support Patients who Restart on Treatment
• Internal Cross-Functional Collaboration (15%)
• Develop compliant and collaborative professional relationships with all relevant internal and external customers
• External Vendor Engagement and Collaboration (15%)
• Develop compliant and collaborative professional relationships will all relevant external vendor partners