Service Engineer

Role Overview

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Coordinate RMA processes and spare parts logistics
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Support GPU platforms such as NVIDIA HGX/DGX-based systems
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches)
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• 1+ years’ experience in enterprise data center operations
• 1+ years’ experience working with server, storage, compute and network hardware
• 1+ years’ experience troubleshooting and repairing servers and networking infrastructure
• 1+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements