Answer incoming calls from clients in a professional and courteous manner.
Follow up with customers regarding inquiries, appointments, and ongoing requests.
Prepare and send estimates accurately and in a timely manner.
Provide exceptional customer service by addressing client questions and resolving concerns.
Maintain accurate records of customer interactions and follow-up activities.
Coordinate with internal team members to ensure prompt resolution of customer needs.

Excellent spoken and written English with a clear, neutral accent.
Previous experience in customer service, call handling, or a similar client-facing role.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Comfortable working with CRM systems and standard office software.
Reliable internet connection and a quiet workspace for handling customer calls.

Customer Service Representative

Key skills