Assist with planning and maintaining seasonal and monthly content calendars
Schedule posts, reels, and stories across social media platforms
Help create captions, graphics, and other visual content
Repurpose user-generated content (UGC) for ongoing campaigns
Monitor social media trends, viral content formats, and platform updates
Respond to direct messages and comments in a timely, thoughtful, and brand-aligned manner
Engage with followers to help build an active and engaged online community
Support social media giveaways, collaborations, and campaign activations
Escalate customer concerns or feedback to the appropriate internal teams when needed
Prepare weekly and monthly social media performance reports
Identify top-performing content and engagement trends
Support testing initiatives across content formats, reposting strategies, and engagement tactics
Share insights, trends, and opportunities with the Social & Community Manager

1–3+ years of experience in social media, content creation, or digital marketing
Familiarity with platforms such as Instagram, TikTok, and other social media channels
Strong written communication and caption-writing skills
Understanding of social media trends and content best practices
Highly organized with excellent attention to detail
Comfortable using Canva, scheduling platforms, Google Sheets, and Notion
Basic familiarity with short-form video editing is a plus

Social Media and Community Assistant

Key skills