Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
Leads team through coaching, performance management, and setting priority
Builds and develops branch staff
Proactively prospects and grows Business Banking relationships through outreach
Builds the bank’s presence in the community
Conducts interviews and selects employees based on staffing model
Actively models and coaches customer service and needs determination behaviors
Ensures operational and requirements are maintained, including consumer and business banking guidelines
Takes ownership of complex account servicing and error resolution issues
Provides coaching and guidance to improve and reduce future problem resolution/escalations
Engages with all team members and business partners as appropriate
Independently processes all Business Banking loan requests up to $250,000
Requirements
Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience
Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities
Life/Accident and Health Insurance licensing required within 18 months of entry into position
Demonstrated strong knowledge of Business Banking products, services and client relationship management
M&T Way Certified
Precision Leadership Certified
Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets