Key skills
BILeadershipSales
About this role
Role Overview
- Manages all activities of a branch
- Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
- Leads team through coaching, performance management, and setting priority
- Builds and develops branch staff
- Proactively prospects and grows Business Banking relationships through outreach
- Builds the bank’s presence in the community
- Conducts interviews and selects employees based on staffing model
- Actively models and coaches customer service and needs determination behaviors
- Ensures operational and requirements are maintained, including consumer and business banking guidelines
- Takes ownership of complex account servicing and error resolution issues
- Provides coaching and guidance to improve and reduce future problem resolution/escalations
- Engages with all team members and business partners as appropriate
- Independently processes all Business Banking loan requests up to $250,000
Requirements
- Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience
- Minimum three years sales experience
- Minimum two years’ managerial experience or proven leadership abilities
- Life/Accident and Health Insurance licensing required within 18 months of entry into position
- Demonstrated strong knowledge of Business Banking products, services and client relationship management
- M&T Way Certified
- Precision Leadership Certified
- Bi-lingual/Spanish preferred
- Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Training for licensing within 6 months
- Forty hours of paid volunteer time each year