About this role
Role Overview
- Schedule: Monday-Friday 8 hour shift
- Answer and conduct business on the telephone while maintaining excellent Customer Service.
- Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
- Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
- Follow all department and/or site specific processes and procedures accordingly.
- Meet and maintain the department’s productivity and quality assurance expectations.
- Attend mandatory employee in-service meetings and/or training sessions, if so directed.
- Performs other duties as assigned.
Requirements
- Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
- Maintain an acceptable attendance record and report to work as scheduled.
- Answer and conduct business on the telephone while maintaining excellent Customer Service.
- Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
- Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Benefits
- To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
- Requests for reasonable accommodations will be reviewed on a case-by-case basis.
- Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.