Key skills
TCP/IPCritical Thinking
About this role
Role Overview
- Lead the on-site installation process performed by field technician and document results
- Perform basic to advanced network troubleshooting of onsite equipment for end-users and enterprise customers
- Document, update, and maintain installation results in support cases in the ticketing and knowledgebase systems
- Assist with equipment testing and configuration
Requirements
- High school diploma mandatory
- Basic networking skills (TCP/IP, DHCP, ICMP, TCP/UDP, telnet, SSH, LAN/WAN, NAT, Wi-Fi, Ethernet)
- Excellent written documentation skills
- Ability to work in 24x7x365 fast paced environment
- Self-motivated and works well with team members
- Excellent critical thinking and problem-solving skills
- Detail oriented and proficient typing and documenting results
- Proficiency with MS office (Excel, Word, Outlook)
Tech Stack
- TCP/IP
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities