Supervisor, Customer Service

Role Overview

• Supervise customer service representatives
• Manage client advocacy cases that require multiple interactions
• Train and develop team members
• Collaborate with other departments to improve service quality

Requirements

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 – 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing client advocacy cases
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills
• Bilingual English/Spanish preferred

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement