About this role
Role Overview
- Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.
- Simplify the overly complex and frustrating world of automotive warranties.
- Anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service.
- Navigate customer interactions and manage customer conflict while in a fast-paced call center environment.
Requirements
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution.
- Since we talk about cars all day long, experience in the automotive industry is a huge plus!
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.
Benefits
- Work From Home. Feel free to rock the casual wear while still being camera ready.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow!
- Tuition Reimbursement. We’re as passionate about your professional development as you are.
- Wellness Program. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes wellness days, holidays, and good ole' fashioned YOU time!
- Game Room. ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves.
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!