Hotline Operator

Role Overview

• Manage incoming calls using a harm reduction framework
• Engage people who use drugs in meaningful conversation
• Remain calm and compassionate in potentially challenging situations
• Meet monthly call requirements to stay active on the team

Requirements

• Excellent communication skills
• Calm demeanor in challenging situations
• Strong dedication to saving lives through prompt and compassionate actions
• Must be comfortable talking to people who are actively using drugs and from diverse backgrounds and experiences.

Benefits

• medical
• dental
• vision
• pharmacy
• discretionary annual bonuses
• merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off
• career advancement opportunities
• resources to support employee and family well-being