Responds to and initiates client service requests
Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis.
Develops, recommends and promotes performance improvement/training solutions
Facilitates strategic initiatives including but not limited to: teambuilding, process analyses, culture improvement, change management and executive leadership retreats
Facilitates and coordinates training programs using existing materials and content
Educates and encourages client usage of Insperity Learning Portal
Establishes methods of measuring business impact of performance/training solutions
Uses appropriate methods of dealing with human behavior in a variety of business circumstances
Collaborates with team members to create service plan that aligns with client’s business strategy
Participates in prospect meetings with Sales and Service Team members

Bachelor’s Degree or equivalent work experience is required
Four to five years of work experience in performance improvement and training is required
Experience consulting with small to medium size businesses is preferred
Maintaining active membership in a professional organization to establish business network and stay abreast of changes in the performance improvement/training field is preferred
Training certification (DDI) is preferred or must be obtained within three to four months of hire date
Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact
Strategic and critical thinking skills
Strong business acumen
Proven success influencing leaders and positively impacting business results
Effective presentation skills using visuals and other media
Multi-tasking and ability to handle multiple priorities
Effective written and verbal communication skills
Effective problem solving and decision-making skills
Customer service experience in a team environment
Ability to manage multiple projects and requests on an on-going basis
Proficient use of Microsoft Office program

Performance Specialist

Key skills