Provide pre-sales and post-sales technical support to customers, including product solutions, technical presentations, and troubleshooting.
Collaborate with sales teams to identify customer needs, develop technical solutions, and contribute to proposals and sales strategies.
Assist customers with product integration, configuration, and optimization, ensuring seamless implementation of Qnity™ solutions.
Conduct product training for customers and internal teams.
Analyze customer feedback and product performance data to identify areas for improvement and contribute to product development cycles.
Develop and maintain technical documentation, application notes, and white papers.
Stay up-to-date with industry trends, emerging technologies, and competitive offerings.
Participate in trade shows, conferences, and customer events as a technical expert.
Cross functional Collaboration with product management, Manufacturing/operations and quality teams. Support customer audits, technical reviews, and escalations
Requirements
Bachelor's or Master's degree in Mechanical, Manufacturing, Chemical, Electrical Engineering, Material Science Engineering, or technical related field.
Proven experience (5+ years) in an applications engineering, field application engineering, or similar technical support role within the electronics industry.
Strong understanding of electronic components, circuits, and systems.
Excellent problem-solving and analytical skills with a strong customer focus.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to travel domestically and internationally as required.
Familiarity with relevant industry, standards and protocols is a plus.