Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship
Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value
Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place
Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience.

Experience in customer success, account management or a similar customer-facing role within a software or SaaS environment
Confidence working with senior stakeholders and explaining technical ideas in a clear, practical way
Experience using customer relationship management (CRM) or customer success platforms to track activity and customer health
An analytical mindset, with the ability to spot patterns in customer usage and turn them into meaningful actions.

Customer Success Manager

Key skills