Business Analyst, Help Desk Technician – Homeland Security
Oklahoma City, Oklahoma, United States of America
Full Time
3 hours ago
No Visa Sponsorship
Key skills
ServiceNowJiraConfluence
About this role
Role Overview
- Provide exceptional Tier 1 & 2 support for the software, resolving login, performance, and functionality issues.
- Engage with agency stakeholders to gather, evaluate, and write comprehensive requirements (use cases, user stories, and wireframes).
- Conduct manual testing, regression testing, and support user acceptance testing (UAT) to ensure software builds are error-free.
- Author clear user guides, FAQs, and lead webinars to assist personnel in adopting new software features.
Requirements
- Minimum of 2 years of experience in software development business analysis or IT helpdesk operations.
- Familiarity with requirements software (JIRA, Confluence) and ticketing platforms (ServiceNow, Zendesk, or similar).
- Bachelor's degree in IT, Business Administration, or related field preferred (equivalent experience accepted).
- Ability to obtain and maintain a federal background suitability check.
Tech Stack
- ServiceNow
Benefits
- Comprehensive Health: Competitive medical, dental, and vision options (BCBS CareFirst), plus HSA and FSA.
- Financial Protection: 401(k) with corporate match, and fully paid life and disability insurance.
- Work-Life Harmony: Generous PTO, 11 paid federal holidays, and 6 weeks of fully paid parental leave.
- Professional & Personal Growth: Up to $5,000 annually in tuition assistance or student loan repayment, plus $200/year "Get Out and Learn" and $200/year "Get Out and Run" micro-benefits.