Own a portfolio of high-potential, high-complexity enterprise accounts
Drive the full renewal cycle
Multithread across stakeholders to ensure broad, embedded relationships
Surface commercial opportunities through value-based conversations
Develop scalable, repeatable playbooks for success, renewal, and expansion
Help shape our tooling and GTM tech stack
helping choose, implement, and evolve the right systems to support success at scale
Define and refine KPIs and dashboards that help us track what matters most for our customers
Translate customer insights into product feedback and roadmap influence
Collaborate closely with Sales on account planning and pre-to-post handoffs
Bring a commercial lens to everything
always thinking about how success drives revenue

8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
Enterprise experience
you’ve navigated complex orgs, long sales cycles, and strategic conversations
Commercially driven
you’re not afraid to talk numbers, push for value, and ask for the upsell
Builder mindset
you’re energized by ambiguity and excited to help define a motion from scratch
Excellent communicator
confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
Tooling savvy
you know your way around modern GTM tools and can help us choose and implement what works best
Startup-ready
fast, flexible, and energized by change.

Senior Customer Success Manager

Key skills