Director, Client Value
Bengaluru, Karnataka, India
Full Time
6 hours ago
Visa Sponsorship
Key skills
SaaSLeadershipCustomer SuccessSales
About this role
Role Overview
- Lead a team of Client Partners overseeing $50M+ in ARR
- Own GRR and NRR
- Define and run the QBR process for key accounts
- Build playbooks and processes for the team
- Track customer health across all accounts
- Serve as an executive sponsor on strategic accounts
- Drive thought leadership for Mindtickle in Customer Success
- Collaborate with Sales, Product, and Marketing to close the loop
Requirements
- Built a CS function from scratch
- Serviced enterprise customers at the CXO level
- Great with GRR, NRR, churn drivers
- Communicate with clarity and confidence
- Comfortable making decisions without a complete picture
- Nice to have: Building a Customer Success function at a high-growth SaaS company
Benefits
- tons of awesome perks
- many opportunities for growth
- Equal Opportunity Employer
- Health insurance
- Paid time off