Key skills
MacOSSaaSCommunication
About this role
Role Overview
- Serve as the first point of contact via phone, chat, email, and web-based support requests
- Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments
- Guide non-technical users through technical steps with clarity, patience, and confidence
- Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through
Requirements
- Proficiency with software products, IT systems, and foundational networking concepts
- Hands-on experience in a customer-facing technical support, IT support, or similar role
- Experience supporting Windows, macOS, and ChromeOS environments
- Ability to learn new tools, platforms, and workflows in a fast-changing environment
- Experience in K–12 education, EdTech, or SaaS strongly preferred
Tech Stack
- MacOS
Benefits
- Medical, dental, and vision coverage
- 401(k) with employer match
- 12 weeks of fully paid parental leave
- Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
- $1,000 annual professional development stipend
- Free mental health resources and Employee Assistance Program