You ensure new clinics successfully start using our platform.
You understand technical requirements, coordinate internal teams and guide customers step-by-step to go-live.
Lead the technical onboarding of new clinics — from initial intake to go-live.
Understand technical requirements, interfaces, processes and data flows in practical terms, and translate them into clear language for customers.
Coordinate all relevant internal teams (Product, Tech, Content, Marketing) to ensure a smooth setup of our software.
Conduct customer trainings, workshops and process analyses, and stay one step ahead of customer requests.
Build and maintain your network around your key accounts.

Strong technical understanding — ideally experience with software onboardings, SaaS, APIs, integrations or data structures.
Some project management experience, e.g., in implementation projects or complex customer processes.
Ability to explain technical content clearly — both to IT departments and clinical/medical teams.
Customer orientation, empathy and enthusiasm for successfully implementing digital solutions in healthcare.
Structured way of working, high degree of autonomy, and an ownership mindset.
Strong communication skills in German (C1+) and good English skills for internal communication.
Nice to have: experience in healthcare, hospital processes, CRM tools (e.g., Salesforce), data analysis or process documentation.

"No politics, no bullshit" — we live our values
A meaningful mission: bringing real digitalization to healthcare.
Close collaboration with hospitals, physicians and internal expert teams.
High degree of autonomy and short decision-making paths.
International, appreciative team.
An environment that fosters innovation, ownership and personal growth.
Medical consultations on request and access to hard-to-get specialist appointments.
20% discount on all treatments we offer!
Company pension plan.
Hybrid work from our Berlin-Mitte office (3 days/week) or from home.
Receive an attractive equity option package in Qunomedical GmbH (ESOP).

Account Manager, DACH B2B SaaS — Technical Onboarding

Key skills