Professional support and advisory services for international sales partners (B2B)
Proactive communication via telephone, e-mail and digital channels
Processing of incoming orders and returns using Microsoft D365 F&O
Management of export handling and international shipping processes
Preparation of all export-related documents
Active optimization of customer service processes

Completed commercial vocational training or an equivalent qualification within an international environment
Several years of professional experience in customer service, ideally in the sports industry
Fluent German and English skills, spoken and written; additional languages are an advantage
Confident use of MS Office 365
Experience with the ERP system MS D365 and knowledge of interface processes (e.g., EDI, Elastic) are an advantage
Strong customer-service mentality
Structured, independent working style
Team player who enjoys collaboration
Passion for outdoor sports and sustainability

Appreciative working environment with flat hierarchies
Flexible working hours
Home office possible
Workation
30 days vacation
Talent development including personal, skills and career development
Attractive company pension plan
Employee savings contributions (Vermögenswirksame Leistungen
VWL), childcare/crèche and kindergarten subsidy, and public transport subsidy
givve Card
Team events such as SummersportDay, Christmas party and teambuilding events
Home-cooked organic lunch prepared by our cook Eli
Yoga and functional training offerings at the ORTOVOX Sportarena and access to JobRad.de

Customer Service Specialist – International

Key skills