Fleet Operations Analyst – Citations, Transfer of Liability

Role Overview

• Research, build, maintain, and continuously expand a comprehensive internal database of municipal traffic citation requirements, court systems, mailing addresses, fine structures, and jurisdiction-specific processing rules across the United States.
• Research, document, and maintain Transfer of Liability (TOL) requirements for state and local jurisdictions to support compliant and accurate citation processing.
• Analyze incoming citation and document workflows to identify operational trends, workload fluctuations, and opportunities for process optimization.
• Monitor physical document volumes and proactively recommend automation strategies, document scanning solutions, API integrations, or new vendor partnerships to improve operational efficiency and scalability.
• Serve as the primary operational liaison with citation data providers, API vendors, and document management partners, coordinating requests, tracking deliverables, and evaluating vendor performance.
• Conduct detailed research across municipal codes, court systems, state statutes, public records, and regulatory resources to ensure operational data remains accurate and current.
• Develop standardized processes and documentation to ensure consistency and accuracy across jurisdictional data.
• Evaluate emerging technologies, software platforms, and vendor capabilities that support fleet citation management, workflow automation, and digital document processing.
• Track operational metrics and provide recommendations to improve processing efficiency, turnaround times, and overall service delivery.
• Partner with internal stakeholders to implement operational improvements, support system enhancements, and streamline citation management processes.
• Ensure compliance with all applicable federal, state, and municipal regulations governing traffic citations and Transfer of Liability processing.
• Maintain detailed documentation of business processes, vendor capabilities, operational procedures, and jurisdictional requirements.
• Support special projects and continuous improvement initiatives as assigned.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Public Administration, Supply Chain, Information Management, or a related field; or equivalent combination of education and experience.
• 3+ years of experience supporting fleet operations, traffic citation management, tolling operations, Transfer of Liability (TOL), municipal compliance, or similar operational environments.
• Experience researching and interpreting municipal, county, and state regulations.
• Proven experience building, maintaining, or managing large operational databases, registries, or reference libraries.
• Strong analytical, organizational, and problem-solving skills with the ability to identify opportunities for operational improvements.
• Experience evaluating manual workflows and recommending automation solutions or technology enhancements.
• Experience working with third-party software vendors, API providers, and external business partners.
• Exceptional research skills with the ability to gather information from fragmented public sources and translate it into structured, actionable operational data.
• Advanced proficiency in Microsoft Excel and experience working with databases, reporting tools, or data management platforms.
• Strong attention to detail with excellent organizational and project management skills.
• Excellent written and verbal communication skills with the ability to present findings and recommendations clearly.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience with fleet management systems, citation management platforms, tolling operations, document management systems, or workflow automation technologies is preferred.
• Knowledge of API integrations, digital document processing, or enterprise workflow automation platforms is a plus.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.