Fleet Operations Analyst – Citations, Transfer of Liability
United States
Full Time
1 hour ago
$74,690 - $97,000 USD
Visa Sponsor
Key skills
Project ManagementCommunication
About this role
Role Overview
Research, build, maintain, and continuously expand a comprehensive internal database of municipal traffic citation requirements, court systems, mailing addresses, fine structures, and jurisdiction-specific processing rules across the United States.
Research, document, and maintain Transfer of Liability (TOL) requirements for state and local jurisdictions to support compliant and accurate citation processing.
Analyze incoming citation and document workflows to identify operational trends, workload fluctuations, and opportunities for process optimization.
Monitor physical document volumes and proactively recommend automation strategies, document scanning solutions, API integrations, or new vendor partnerships to improve operational efficiency and scalability.
Serve as the primary operational liaison with citation data providers, API vendors, and document management partners, coordinating requests, tracking deliverables, and evaluating vendor performance.
Conduct detailed research across municipal codes, court systems, state statutes, public records, and regulatory resources to ensure operational data remains accurate and current.
Develop standardized processes and documentation to ensure consistency and accuracy across jurisdictional data.
Evaluate emerging technologies, software platforms, and vendor capabilities that support fleet citation management, workflow automation, and digital document processing.
Track operational metrics and provide recommendations to improve processing efficiency, turnaround times, and overall service delivery.
Partner with internal stakeholders to implement operational improvements, support system enhancements, and streamline citation management processes.
Ensure compliance with all applicable federal, state, and municipal regulations governing traffic citations and Transfer of Liability processing.
Maintain detailed documentation of business processes, vendor capabilities, operational procedures, and jurisdictional requirements.
Support special projects and continuous improvement initiatives as assigned.
Requirements
Bachelor's degree in Business Administration, Operations Management, Public Administration, Supply Chain, Information Management, or a related field; or equivalent combination of education and experience.
3+ years of experience supporting fleet operations, traffic citation management, tolling operations, Transfer of Liability (TOL), municipal compliance, or similar operational environments.
Experience researching and interpreting municipal, county, and state regulations.
Proven experience building, maintaining, or managing large operational databases, registries, or reference libraries.
Strong analytical, organizational, and problem-solving skills with the ability to identify opportunities for operational improvements.
Experience evaluating manual workflows and recommending automation solutions or technology enhancements.
Experience working with third-party software vendors, API providers, and external business partners.
Exceptional research skills with the ability to gather information from fragmented public sources and translate it into structured, actionable operational data.
Advanced proficiency in Microsoft Excel and experience working with databases, reporting tools, or data management platforms.
Strong attention to detail with excellent organizational and project management skills.
Excellent written and verbal communication skills with the ability to present findings and recommendations clearly.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Experience with fleet management systems, citation management platforms, tolling operations, document management systems, or workflow automation technologies is preferred.
Knowledge of API integrations, digital document processing, or enterprise workflow automation platforms is a plus.
Benefits
Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.