Own end‑to‑end customer supply chain performance across order‑to‑cash, including service, inventory, cost‑to‑serve, fines, cash, and compliance outcomes.
Act as the primary supply chain integrator for assigned customers, connecting Sales, IBP, Planning, Logistics, Finance, Order Management, Transportation, and external partners.
Serve as the subject‑matter expert on Clorox supply chain programs and Customer supply chain behaviors, constraints, and opportunities; use these insights to influence commercial and operational decisions.
Develop and apply decision‑safe analytics to enable faster, more consistent decisions as automation and AI increase.
Own customer‑level cost‑to‑serve analysis, including transportation, warehousing, inventory positioning, fines, service recovery, and operational touches.

3–5+ years of experience in supply chain, logistics, or customer operations within a CPG, retail, or complex distribution environment.
Strong analytical capability with a demonstrated ability to convert data into clear business decisions.
Proven experience performing cost‑to‑serve analysis, evaluating trade‑offs, or supporting financially grounded decision‑making.
Ability to synthesize service, cost, cash, and growth impacts and communicate them clearly to cross‑functional and senior stakeholders.
Experience operating in ambiguity while maintaining accountability, discipline, and forward momentum.
Strong cross‑functional partnering skills across Sales, Finance, Planning, and Operations.
Proficiency in Power BI, Excel, SAP/S4, WMS/TMS, or comparable planning and execution tools.
Ability to question system outputs, interpret AI‑enabled recommendations, and apply insights to real decisions.
Strong financial acumen; understands profit drivers, cost levers, and service‑to‑cash trade‑offs at the customer and network level.

Customer Supply Chain Manager

Key skills