Execute content maintenance and site updates under guidance from senior team members.
Conduct stewardship reviews of content for accuracy, completeness, format, usability, SEO, and alignment with standards.
Assist business with managing and completing identified stewardship opportunities.
Coach business content owners to make content updates in alignment with standards.
Apply prescribed content methodologies and standards to assist businesses in documenting processes and creating job support materials.
Provide feedback on content performance using metrics and dashboards.
Data driven analysis and consultation to enable business performance and inform improvements to taxonomy, governance standards, quality and usage.
Skill business personnel in technical capabilities and use of knowledge systems to enable authoring.
Follow agile processes for content stewardship and site maintenance.
Work as part of a team to ensure content and skills are consistent across business units.
Provide continuous improvement feedback for processes and systems related to content onboarding, creation, maintenance, and skilling.
Conduct ongoing industry research and benchmarking to inform evolution of content governance, operating models, and AI-ready knowledge practices.
Understand and apply AI enabling concepts such as semantics, content modeling, and metadata strategy to improve content structure and findability.

2 + years’ experience in knowledge management, content management, technical writing, web design or user experience
Mid-level knowledge of taxonomies and metadata
Mid-level technical abilities related to system configuration
Ability to transform complex, unfamiliar information into usable content
Expertise in clear and concise writing
Basic understanding of modularized content techniques and happy path writing
Basic search optimization techniques
Mid-level understanding of artificial intelligence and LLMs
Mid-level SharePoint site administration experience including creation and maintenance of lists, site columns, content types, web pages and permissions
Strong communication skills with a focus on clear and concise messaging
Ability to analyze limited data sets to identify process and content solutions
Above average critical thinking skills with an ability to perform independently
Consultation and coaching skills
Advanced problem solving and analytic capability
Ability to learn and manage various technologies
Collaborates well with others working on technical, business and customer teams

Content Strategy Consultant

Key skills