Senior Salesforce Administrator

Role Overview

• Own administration and governance of multiple Salesforce instances, ensuring consistency, scalability, and alignment with business objectives.
• Establish and enforce best practices for configuration, security, and data management across environments.
• Manage user and license provisioning at scale, including roles, profiles, permission sets, and access models.
• Lead advanced configuration of Salesforce, including custom objects, fields, flows, validation rules, and page layouts.
• Design scalable solutions using declarative tools, and partner with developers on complex enhancements requiring Apex, integrations, or custom UI.
• Continuously evaluate and optimize system performance, usability, and automation.
• Own and manage integrations between Salesforce and internal/external systems across multiple environments.
• Ensure seamless data flow, system reliability, and alignment with enterprise architecture standards.
• Partner with engineering and third-party vendors on integration design, implementation, and troubleshooting.
• Oversee enterprise data governance, including data quality, deduplication, cleansing, and migration strategies.
• Implement and monitor data standards across multiple instances to ensure accuracy and consistency.
• Develop and maintain complex reports and executive dashboards across business units.
• Partner with stakeholders to translate business metrics into actionable Salesforce reporting and analytics.
• Own change management processes, including deployment strategies (change sets, DevOps tools), release cycles, and environment coordination.
• Ensure proper testing, documentation, and communication for all system changes.
• Act as a strategic partner to business leaders to gather requirements, prioritize initiatives, and align Salesforce capabilities with business goals.
• Lead or support cross-functional initiatives, including integrations and system enhancements, functioning as a project manager when needed.
• Oversee tiered support processes, ensuring timely resolution of tickets and escalations.
• Drive user adoption through training programs, documentation, and enablement strategies.
• Monitor usage trends and proactively identify opportunities to improve adoption and productivity.
• Ensure Salesforce environments meet compliance, security, and audit requirements.
• Track and manage compliance-related tasks, including access reviews and data handling practices.
• Perform additional duties as assigned in support of organizational priorities.

Requirements

• BA/BS in Computer Science, Information Systems, Business Administration, or related field preferred.
• 5+ years of Salesforce administration experience, with demonstrated ownership of multiple Salesforce instances or complex environments.
• Experience supporting or deploying Salesforce Chatbot solutions and leveraging Einstein AI capabilities preferred.
• Proven experience leading Salesforce optimization initiatives and large-scale system improvements.
• Salesforce Administrator Certification required.
• Advanced certifications preferred (e.g., Advanced Administrator, Platform App Builder, or other relevant certifications).
• Deep knowledge of Salesforce platform capabilities, architecture, and best practices.
• Extensive experience with declarative automation tools (Flows, validation rules, etc.).
• Strong experience with integrations using APIs, middleware, and third-party tools (e.g., Mulesoft, Zapier, etc.).
• Experience with release management and DevOps tools is highly preferred.
• Strong analytical skills with the ability to translate complex business needs into scalable technical solutions.
• Demonstrated ability to manage multiple priorities, systems, and stakeholders simultaneously.
• Excellent project management skills, including planning, prioritization, and execution.
• Exceptional communication skills, with the ability to influence both technical and non-technical stakeholders.
• Proven problem-solving abilities with a proactive, solutions-oriented mindset.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options