Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
Conduct thorough research and analysis to curate the best options for members’ desires.
Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
Actively contribute to the team’s success by sharing insights and experiences.
Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.

Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
Proficiency in online research and resourcefulness in problem-solving.
Passion for customer service and a keen understanding of luxury lifestyles.
Ability to build rapport with clients and provide personalized service to enhance their experiences.
Strong attention to detail and commitment to excellence in all aspects of work.

A competitive salary depending on experience, plus a performance-based bonus.
Remote working within Spain.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays
possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.

Virtual Lifestyle Concierge, German speaking

Key skills