Customer Service Representative

Role Overview

• Executes day-to-day customer service tasks by following a varied set of procedures to address customer inquiries and issues.
• Manages customer expectations and coordinates resolutions across departments.
• Maintains accurate records of customer interactions for follow-up actions.
• Responds to customer inquiries about order modifications, returns, or shipping issues.
• Communicates regularly with internal teams (e.g., logistics, sales) to gather necessary information and resolve customer concerns promptly.
• Provides explanations to customers on product features, order statuses, or returns policies.
• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.

Requirements

• High School diploma is required
• 1-3 years applicable experience in customer service type role
• Intermediate PC skills required; must be able to work in multiple systems concurrently
• SAP, C4C (SAP Cloud), or other CRM tool experience preferred.
• Bilingual in French and English is preferred.

Tech Stack

• Cloud

Benefits

• Health insurance
• 401(k)
• Paid time off
• Flexible work arrangements
• Professional development opportunities