Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software.
Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary.
Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports.
Collaborate with the development team to report bugs and suggest usability improvements.
Document support cases, resolutions, and any scripting changes for future reference.

Experience providing technical support via phone and email in a professional environment.
Some familiarity with code and scripts.
Understanding of Windows OS and common networking concepts.
Ability to work collaboratively and communicate effectively with clients and team members.

Support Technician

Key skills