Customer Support Associate

Role Overview

• Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding.
• Provide outstanding customer service while educating consumers about available products and services.
• Accurately collect and document customer information within company systems.
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
• Meet or exceed established sales, quality, and productivity goals.
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
• Collaborate with internal teams to ensure timely processing of customer applications.
• Follow established call scripts, compliance requirements, and company procedures.

Requirements

• High school diploma or equivalent; some college preferred.
• 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.
• Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred.
• Bilingual in Spanish (preferred but not required).
• Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
• Experience using CRM software and online chat platforms.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Minimum typing speed of 35 WPM.
• Ability to meet productivity and performance metrics.
• Must successfully pass a background investigation.
• **Be able to work from 10:30am – 7:00pm CST daily, Monday
• Friday**

Benefits

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.