Director, Network Operating Rules – Digital Assets

Role Overview

• Manage the development and ongoing maintenance of operating rules, product standards, and governance requirements to support new products, services, processing models, and strategic initiatives across the company’s products and services.
• Partner with product development teams throughout the product development lifecycle to provide guidance and recommendations regarding the rules, standards, and governance requirements needed to support new products, transaction types, and business capabilities.
• Lead engagement and collaboration with other functional areas (e.g., Product, Operations, Risk, Legal, Compliance, Technology) to ensure business, operational, regulatory, and customer requirements are incorporated into operating rules and product standards.
• Identify industry and regulatory trends that impact the business and incorporate applicable changes into operating rules, standards, and governance processes to support business strategy.
• Lead the development of operating rules governance frameworks, including approval processes, change management, decision forums, and supporting documentation required for new and evolving products.
• Provide consulting and guidance to internal departments, customers, and business partners on the interpretation and application of operating rules and product standards.
• Ensure all operating rule and product standard changes are reviewed and approved in accordance with established governance processes.
• Manage the periodic publication of operating rules, rule change notifications, product standards, technical specifications, and related documentation, ensuring consistency across customer-facing materials.
• Review and interpret documentation (e.g., operating rules, technical specifications, and industry standards) from third-party payment networks and industry organizations to identify required business and system updates.
• Develop and maintain effective governance processes supporting rule development, change management, exception management, and customer communications.
• Develop scalable operating models, documentation standards, and governance practices that support future growth of the operating rules function.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

• Education and/or experience typically obtained through completion of a bachelor's degree in Business, Finance, Operations, or other related fields.
• Typically 12+ years of progressive experience in financial services, payments, network operations, operating rules, product governance, compliance, or related roles.
• Strong understanding of payments, financial services, and product governance.
• Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers.
• Demonstrated leadership strength and the ability to build and lead a team.
• Excellent analytical skills and strong attention to detail.
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization.
• Proactive self-starter.
• Organized with the ability to prioritize multiple tasks and achieve objectives in a fast-paced environment.
• Unyielding commitment to the highest professional ethics.
• Background and drug screen.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.