Senior Business Change Manager, Medicare Sales Support and Strategy Team

Role Overview

• Collaborate with management and business leaders to identify, prioritize, and execute projects, programs, and initiatives that support strategic business goals
• Develop comprehensive project documentation, executive presentations, business cases, process maps, training materials, communication plans, job aids, and other professional materials to support business operations and change management efforts
• Lead efforts to identify, document, and implement best practices across business functions and operational processes
• Assess and communicate project impacts, risks, scope changes, dependencies, and resource requirements to stakeholders and leadership
• Identify affected business areas, stakeholders, business partners, and resources necessary for successful project execution and organizational readiness
• Design, document, and implement business processes, workflows, and systems that support operational effectiveness and evolving business needs
• Develop methods and frameworks for integrating business functions, processes, and technologies to improve efficiency and customer experience
• Conduct cost-benefit analyses, operational assessments, and business impact evaluations to support decision-making and investment prioritization
• Build organizational support for business transformation initiatives through effective communication, stakeholder engagement, training, and change management strategies
• Facilitate meetings, workshops, and working sessions to gather requirements, align stakeholders, and drive project outcomes
• Monitor project progress, identify potential issues, and recommend solutions to mitigate risks and ensure successful implementation
• Support continuous improvement initiatives through process redesign, operational excellence practices, and performance measurement

Requirements

• Requires a BA/BS in a related field
• minimum of 8 years process improvement, business change or project related experience; or any combination of education and experience which would provide an equivalent background
• Demonstrated experience developing high-quality executive-level presentations, business documentation, communications, training materials, and change management deliverables preferred
• Proven success leading and managing complex projects with significant operational impact and budget responsibility preferred
• Strong knowledge of business process redesign, organizational change management methodologies, and continuous improvement principles preferred
• Exceptional written, verbal, and interpersonal communication skills preferred
• Advanced documentation, presentation development, and business writing capabilities preferred
• Strong facilitation, stakeholder engagement, and relationship management skills preferred
• Excellent analytical, problem-solving, and decision-making abilities preferred
• Ability to influence and build consensus across diverse stakeholder groups preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment preferred

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution
• paid holidays
• Paid Time Off
• wellness programs
• financial education resources
• merit increases