Key skills
Communication
About this role
Role Overview
- Install, service, troubleshoot, and remove personal emergency response systems, homecare monitoring equipment, and medication dispensing devices in member’s homes
- Responsible for scheduling and managing assigned jobs, ensuring appointments are coordinated, communicated, and completed within established service level expectations
- Maintain regular communication with VRI Home Service Coordinators regarding scheduling updates, changes, and job completion status
- Complete assigned work orders accurately and efficiently
- Educate members and caregivers on the proper use of installed equipment
- Maintain professional and courteous interactions with members and their families
- Travel throughout the assigned service territory to complete installations and service requests
Requirements
- High school diploma or GED
- Valid driver’s license and reliable transportation
- Ability to travel within a 100-mile radius of the assigned service area (in state)
- Access to a personal computer, tablet, or smartphone
- Basic tools required for the installation of electronic equipment
- Ability to pass a background check, including a motor vehicle records review
- Ability to successfully complete drug screening and fingerprinting requirements
- Strong customer service and communication skills
- Ability to work independently and manage a flexible schedule
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)