Manager, SMB Accounts

Role Overview

• Oversee a regional team of Account Managers and Senior Account Managers.
• Lead, mentor, and support a team of account managers for high performance and engagement.
• Foster a collaborative team environment promoting excellence in client service.
• Guide the team through tactical problem-solving and operational challenges.
• Serve as an escalation point for regional client accounts, building strong relationships.
• Collaborate closely with sales, marketing, product, and customer support teams.

Requirements

• Bachelor’s Degree or equivalent years of experience and High School degree/GED.
• 4–6 years of relevant experience in sales or account management processes.
• 1–2 years of direct management or team leadership experience highly preferred.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office/Google Workspace.
• Native-level fluency in English is required. Fluency in Mandarin or Spanish is strongly preferred.
• Strong verbal and written communication skills.
• Solid analytical and problem-solving skills.
• Ability to adapt quickly to shifting priorities and organizational changes.

Benefits

• Competitive salary package including equity and 401K.
• Multiple medical, dental, and vision plans to meet employees' needs.
• Various unlisted benefits and perks.