Technical Support Specialist – Chillers

Role Overview

• Take technical inquiries from various inputs and provide accurate technical responses
• Maintain a database to accurately log the nature and source of inquiries
• Convert technical inquiries into sales leads where applicable
• Own every aspect of the required support in this segment
• Understand field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings
• Handle SFDC inquiries and phone calls
• Back up aftermarket sales
• Handle quality complaints
• Present Solstice options to industry trade shows
• Support retrofits
• Support field trials
• Perform site surveys, compose reports, and testimonials
• Support technical literature creation
• Support new product introductions
• Provide assistance to R&D and relay field practices
• Own cylinder fleet information and maintain customer facing cylinder manuals

Requirements

• Knowledge of refrigerant properties, chiller operations and design
• Associate's degree in engineering discipline
• Minimum of 10 years of technical support or field support experience
• Excellent communication skills and the ability to present to industry groups
• Ability to travel domestically and internationally
• Ability to visit commercial and industrial sites

Tech Stack

• SFDC

Benefits

• employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays