Customer Care Representative

Role Overview

• Handles incoming requests for referrals for new orders and refills
• Receives and verifies requests and referrals
• Initiates insurance verification and gathers information necessary for pre-certifications
• Builds equipment order using information in patient medical record
• Provides verbal and written instructions to patients and families
• Performs data entry of patient intake information into the computer system
• Coordinates delivery of requested services and referrals
• Facilitates problem-solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff

Requirements

• High school diploma/GED or equivalent working knowledge
• Requires literacy and basic math skills
• Must have a working knowledge of medical terminology
• Familiarity with hospital operations
• Excellent organizational and interpersonal skills
• Proficient with commonly used office software products

Benefits

• Comprehensive benefit package
• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development opportunities