Key skills
AzureITSMVMwareJiraConfluenceCommunication
About this role
Role Overview
- Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies
- Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
- Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
- Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
- Serve as a primary technical contact for assigned managed service accounts
- Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
- Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
- Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
- Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
- Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
- Maintain awareness of best practices in backup, recovery, and data management
Requirements
- 3–5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
- Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
- Familiarity with Windows Server, VMware, network fundamentals, and storage systems
- Proven track record managing client-facing escalations and technical communications
- Strong troubleshooting and documentation skills
- Excellent communication skills for both technical and non-technical audiences
- Comfortable with hybrid work expectations and on-call availability on a rotating basis
- Ability to lift and install physical hardware (up to 50 lbs)
- Preferred certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure
Tech Stack
- Azure
- ITSM
- VMware
Benefits
- Hybrid schedule — combination of remote and on-site work as coordinated with your team
- Participation in a rotating on-call schedule to cover after-hours incidents and critical alerts