Provide hands-on IT Service Desk assistance
Support internal customers across a wide range of business technologies, including mobile devices (Android and Apple), remote access and Microsoft applications, application and desktop support, printing, exchange, internet support, hardware troubleshooting, and user security
Onsite assistance when needed

Outstanding interpersonal and communication skills
A sharp eye for detail and a strong solutions-focused mindset
Solid working knowledge of Microsoft operating systems, administration tools, and MS Office applications
A genuine passion for IT, with a desire to learn, grow and develop
Broad awareness of IT technologies and how they can be practically applied to support business needs
Ability to adhere to the Public Service Standards of Integrity and Conduct

Service Desk Analyst

Key skills