Key skills
AIGenerative AISalesforceCommunication
About this role
Role Overview
- Act as a brand ambassador and trusted advisor for Xero customers
- Provide high-quality support through various channels
- Help users unlock the full value of Xero
- Engage in proactive call campaigns for customer support
- Utilize modern tools, including Generative AI, for support enhancement
- Manage and resolve customer cases via platforms like Salesforce
- Adapt to evolving CX strategies and product landscapes
Requirements
- Experience from a service environment working towards service levels and quality targets
- Clear, concise, and authentic communication style
- Confidence for proactive outbound calls and self-management
- Growth mindset and readiness to learn
- Committed team player building trust and assisting others
- Proficiency with IT tools like Microsoft Office or Google Suite; experience with accounting systems or case management tools is a bonus.
Benefits
- Hybrid work arrangement requiring three days in the office, two days remote
- Initial training requires full-time office presence