AML & RG Specialist

Role Overview

• Conduct AML and Responsible Gaming reviews in line with internal policies and regulations.
• Perform KYC, CDD, and EDD checks and assess customer risk profiles.
• Monitor customer activity and transactions, identifying unusual or suspicious behaviour.
• Review customer accounts, investigate cases, and escalate where necessary.
• Process withdrawal requests and payment-related checks.
• Support responsible gaming interactions and account restrictions.
• Maintain accurate records and case documentation.
• Communicate effectively with customers and internal stakeholders.
• Provide occasional support for customer service enquiries via email.
• Assist with operational projects and process improvements.

Requirements

• 1–3 years of experience within iGaming, ideally with exposure to AML and/or Responsible Gaming.
• Understanding of KYC, CDD, EDD, transaction monitoring, and risk assessment processes.
• Experience reviewing customer accounts, transactions, and withdrawals.
• Strong analytical skills and attention to detail.
• Excellent written and spoken English.
• Ability to make balanced decisions and handle sensitive information professionally.
• Strong organisational skills with the ability to manage multiple priorities.
• Customer-focused mindset and willingness to support wider operational activities.
• Swedish language skills or experience with the Swedish market would be an advantage.
• Flexibility to provide occasional weekend or out-of-hours support when required.

Benefits

• Flexible working environment and collaborative company culture.
• Exposure to a broad range of AML, Responsible Gaming, and operational activities.
• Ongoing training, mentorship, and career development opportunities.
• Competitive salary and the opportunity to join a growing international iGaming business.