Coordinating communication between the Client and internal teams
Acting as the Client’s representative within the Casino Platform
Assisting the Client with technical requests/issues via the helpdesk
Performing initial troubleshooting, debugging, and issue iteration
Escalating unsolved cases to related teams
Prioritising and managing the Client's requests and issues
Consulting the Client on their use of our product
Acting as a stakeholder for client-relevant product requests
Iterating on the client's ideas and problems to tailor our product to their needs
Proactive monitoring of the Client's system and its metrics, both technical and business-related

Fluency or proficiency in English, at least B2 or higher
Fluency or proficiency in Russian, at least C1 or higher
Strong soft skills focusing on communication for technical and non-technical audiences, conflict resolution, collaborative ability in cross-functional teams
Strong analytical thinking skills, including the ability to distinguish correlation from causation and identify patterns under pressure
Experience with business analysis and product management processes
Previous work experience in large-scale software development environments
Experience with monitoring and logging tools such as Datadog, ELK (Kibana), and JIRA
Proficiency in analyzing datasets to extract actionable insights
Experience with GitLab CI/CD pipelines
Good command of markup web languages (HTML, CSS)

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Technical Accounts Manager – Middle

Key skills