You are the central point of contact and first port of call for our dealer partners and our Commercial team for all operational questions regarding the Carwow platform. You ensure the prompt and efficient handling of their inquiries, ensuring smooth operations
In doing so, you identify weaknesses in partner workflows and, in collaboration with internal teams (e.g., Product & Tech), develop solutions to increase operational efficiency
You support the team with data-driven performance analysis of our partners and produce concrete, actionable recommendations for Account Management as well as the Sales and Strategy teams
You will gain deep insights into our data-driven systems and help ensure the integrity and quality of partner data
You work on exciting, cross-functional projects (including implementing AI processes) to make Carwow smarter and more efficient and to improve the partner experience
And you maintain and create both internal and external documentation and guides for operational processes

You have a completed degree or equivalent training with a relevant focus and ideally already have experience in Operations, Process Management, Data Analysis, or a commercial environment
You are passionate about digital business models, comfortable working with numbers and data, and have a strong interest in data analysis and digital tools
You quickly learn new technologies. Experience with Excel, Google Sheets, CRM systems (especially Salesforce), or Business Intelligence tools, such as ChatGPT or Gemini, is a big plus
You build trust quickly and communicate confidently in German and (as we are an international company) in English
You enjoy working independently, take ownership, and approach new challenges with motivation and a solution-oriented mindset

A competitive salary package and the option for company equity (share options)
28 days of vacation, increasing up to 35 days with tenure, plus special leave for moves, weddings, and more
Hybrid working (the option of 3 days in the office, 2 days remote — plus an additional €500 budget to equip your home office)
A subsidy for company pension contributions
A discounted Urban Sports Club membership
And an honest work–life balance

Junior Partner Operations Manager

Key skills