Own the company's day-to-day operating cadence, including planning, reviews, metrics, and follow-through, and keep the business moving without waiting to be asked.
Step in for the COO across operations when they are out, carrying decisions and momentum end to end so nothing stalls.
Serve as the connective tissue across departments, making sure commitments made in one place are delivered everywhere they touch.
Hold department leaders accountable to their commitments, chase clarity, name blockers directly, and create the productive friction that gets decisions made.
Turn half-defined problems into structured plans with clear owners and timelines.
Build and improve the systems, workflows, and automation the company runs on, using AI as a primary lever.
Bring decision-ready analysis and straight answers to the COO and the executive team, with blockers named and options framed.
Decide what matters when everything is urgent and keep the organization focused on the few things that actually move the business.

A proven senior operator — whether a Director or Senior Director of Operations or Business Operations, a Chief of Staff, or a Deputy COO — with real decision authority and a track record of owning outcomes rather than coordinating other people's work.
Demonstrated experience scaling something in a fast-moving, growing environment, building structure where little existed.
A self-starter who ramps fast, asks sharp questions, finds their own answers, and starts delivering without a training program or hand-holding.
Thrives in ambiguity, energized by half-defined problems and comfortable operating on a complex business before it feels fully mapped.
Pushes people and holds senior leaders accountable, willing to create friction to get clarity and decisions.
A direct, structured, decision-ready communicator who names blockers and cuts the fluff.
Genuinely systems-minded, with active, working fluency in AI and automation as operating leverage.
Strong experience with enough depth for real judgment and enough runway to grow meaningfully into this seat.

EVP, Operations

Key skills