Digital Client Partner

Role Overview

• Own and grow a portfolio of mid-value customers, acting as a trusted advisor to drive measurable outcomes
• Combine relationship management, data insight, and commercial acumen to deliver exceptional client experiences while identifying opportunities for growth
• Build and maintain strong relationships with key stakeholders across your customer portfolio (approx. 30–60 accounts)
• Develop and execute tailored client success plans aligned to each organisation’s goals
• Identify, position, and close upsell and cross-sell opportunities across Zenergi’s products and services
• Act as a strategic advisor, helping clients optimise energy usage, cost efficiency, and sustainability outcomes
• Own renewal strategy and delivery, ensuring high retention and long-term contract value
• Collaborate with internal teams on pricing, proposals, and contract negotiations
• Deliver compelling presentations and business cases that demonstrate ROI and value
• Conduct regular customer reviews, satisfaction audits, and risk assessments
• Proactively identify and resolve risks to retention or satisfaction
• Act as the voice of the customer, feeding insights into Product, Marketing, Sales, and Operations teams
• Analyse customer data (e.g. energy usage, market trends) to identify optimisation opportunities
• Track and report on KPIs including retention, revenue growth, and customer success metrics
• Provide regular performance updates and strategic recommendations to clients
• Stay up to date with Zenergi’s evolving product suite and the wider energy landscape
• Educate clients on new innovations, regulatory changes, and sustainability opportunities
• Position yourself as a knowledgeable ambassador for both Zenergi and the industry

Requirements

• Proven experience in a Customer Success, Account Management, or Sales role with revenue responsibility
• Strong commercial mindset with a track record of retention and growth against targets
• Excellent relationship-building and stakeholder management skills
• Highly organised, accountable, and results-driven
• Ability to work independently in a remote, fast-paced environment
• Passion for delivering tangible value and exceptional client outcomes.
• Experience within the energy, utilities, or sustainability sector (Desirable)
• Understanding of Third-Party Intermediary (TPI) models and industry regulations (Desirable)
• Strong analytical skills and experience using CRM and reporting tools (Desirable)
• Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets (Desirable)

Benefits

• Competitive salary with uncapped commission potential
• Flexible remote working
• “Zen Points” reward scheme redeemable for vouchers
• Annual flexible benefits pot tailored to your needs
• Opportunities to participate in charity and volunteering initiatives
• A supportive, collaborative culture focused on growth and impact