Junior Operations Specialist, DE

Role Overview

• Support day-to-day operations across the entire operations and underwriting process.
• Review and process leasing applications and prepare credit decisions; handle straightforward cases independently within defined limits.
• Ensure complete and high-quality documentation in close coordination with internal teams.
• Contribute to a smooth process from application to payout.
• Respond to customer inquiries and provide operational support regarding applications, documentation, and processes.
• Communicate with customers and partners by email and phone in a friendly, precise, and reliable manner.
• Support structuring of reporting requirements: help determine which metrics, analyses, and decision-making data are truly relevant.
• Read, understand, and challenge reports and operational KPIs to derive improvements in processes and workflows.
• Identify manual steps, error sources, and bottlenecks, and propose concrete suggestions for optimization and automation.
• Ensure data quality and support compliance with regulatory and internal requirements.

Requirements

• Completed degree or equivalent qualification in a commercial, financial, or analytical field.
• Interest in operations, underwriting, leasing, and in gaining a deep understanding of operational processes.
• Willingness to work operationally with high accuracy and reliability.
• Proactive attitude: you question the status quo, identify improvement opportunities, and drive initiatives forward.
• Analytical and structured mindset and enjoyment in deriving concrete actions from numbers and analyses.
• Confident user of Excel and a general interest in data-driven work.
• Excellent German skills and good English skills to enable open, professional, and clear communication with internal and external partners.

Benefits

• Modern work environment with hybrid work models and up-to-date tools.
• Close collaboration with experienced colleagues from Underwriting, Risk, Compliance, IT, and Product.
• An open, appreciative company culture with short decision-making paths and a high degree of individual responsibility.